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All About PayPal |
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All purchase transactions at Thinkwedding.com are handled through PayPal authorization. PayPal is owned by eBay, and has the most secure online check and credit card transaction services in the world. You do not have to create an account to use PayPal, but you might want to consider it because:
Once you've created your account, you can use it to purchase items at Thinkwedding.com and many other Internet merchants. There is a little trick, though--if you want more than one item, close out the window with the first item. The next time you click, you will see the original item you purchased as well as the new one.
Have you made a mistake? No problem--the PayPal window has a check box that will allow you to remove the merchandise you don't want! Just remember, if you want more than one item, close the screen!
Do you want to order from us, but you have special requirements?
Do you match any of these?
I just can't handle all the technology--could I please just order anyway?
Yes, you know that PayPal is totally secure, but you just don't think you can handle all the technology. That's OK, we understand. Just give us a call at 610-534-4567. That's the home number of one of our staff members, and she's there most of the time. Remember, there's people behind all that automated interface, and we're here to help you do what you want to do.
We can work around it a number of ways, though. As we said above, the only reason we stay with them instead of going to another provider is because they were the most secure merchant provider in the world and we couldn't come close to doing any better.
There are a couple of alternatives. You're welcome to send a check, if you don't have a tight deadline. Our address is: Thinkwedding.com, 40 S. MacDade Blvd., Glenolden, PA 19036. We can also talk you through either just doing the transaction online, or even becoming a member of PayPal so you won't ever have to go through this nonsense again!
She has been specially selected because she was formerly technology-challenged, and she doesn't remember her own name after 3:00 pm, so she won't remember and confidential information you provide, either! She will literally walk and talk you through the process on the telephone. She hasn't "lost" anyone yet! If you create an account, things get really easy. We will then create a custom invoice all filled out for you in your name. PayPal will send you an email with a link. When you click the link, all you will have to do is fill out the password you've selected, then type in the credit card number and expiration date. She'll talk you through that too if you wish.
If all this sounds complicated and time-consuming and complicated--it isn't. Joining PayPal, confirming your membership, having us create a custom invoice and paying it through PayPal is less than a 10 minute process.
I have special shipping requirements that I don't think PayPal will cover.
During the ordering process, you will be allowed to leave us a note if you want your order delivered to another location. We have had several situations, though, where there was either an error in the ordering process, or the person needed it shipped to a different place and forgot to put it in, for instance.
Don't panic--there is no problem--there's human beings here reading these things! Just email us at info@thinkwedding.com right away and we'll fix it! We're perfectly capable of processing refunds, if you've ordered the wrong thing, or you want to cancel--and we'll do it in minutes! You'll get a confirmation almost immediately (well, within 10 to 15 minutes anyway) from PayPal that we actually processed the refund for you.
Let's face it--no matter which way you look at it, and as much as we try to keep down prices at Thinkwedding.com--we know that wedding stationery is expensive, and you might not want to make a purchase decision until you've actually seen an invitation, program, place card, etc. In addition, you might have questions about how well your printer will print on wedding stationery.
We will send you samples of the stationery you're interested in. We charge $1.50 per sample--we recommend two of each. Just drop us a line at info@thinkwedding.com letting us know what samples you would like, and we'll either call you to take a telephone order or put a custom invoice through PayPal for you, once you've decided on the number and quantity of samples you would like to see. If you elect to receive a custom invoice, the link we send by email will go directly to the invoice, all prepared for you, and we'll send out what you would like to have right away! By the way, you do NOT have to be a member of PayPal to use it--we're the ones that have to be members. Furthermore, if you're not a member, we don't recommend that you join during the ordering process.
Returns
Unfortunately we can accept returns only for defects; all umbrellas are unfurled and inspected prior to shipping. Notification must be within two days of delivery. Purchaser has the choice of a refund or replacement.
Return shipping is the responsibility of the buyer. There is a 10% restocking fee for non-defective blank wedding stationery; defective blank stationery is replaced. Stationery is inspected prior to shipping for defects.
Since these are intellectual property, we cannot accept returns for wedding stationery templates; nor are we able to provide samples. We do, however, guarantee that your template will fit your blank stationery whether it is purchased at Thinkwedding.com or elsewhere. If the template does in fact not fit, we will be happy to rework it to the measurements of your stationery until it does. We cannot, however, typeset stationery unless typesetting has been purchased. We will, of course, be happy to provide written printing advice if you run into a problem.
Wedding Accessories, Garters, Glassware, Cake Tops, Cake Top Figurines
Our merchandise is carefully inspected and packed prior to shipment, but breakage may occur in shipment. We insure our shipments for that reason. If your merchandise arrives broken, email us at info@thinkwedding.com within two days. We'll email or fax the shipping receipt as well as a simple one-page form you will need to process your claim. The form will be filled out so that the check for both shipping fees and the merchandise itself goes directly to you. Take the box, merchandise, receipt and form to your local post office and they will process the claim from there. There is no need to ship it back to us.
We accept returns only for defective merchandise; however, a digital picture of the shipment is taken prior to shipment. We must be contacted within two days of the arrival of the shipment, and the shipment must be returned within 5 business days. Most of our shipments are sent via UPS and are insured; upon return, UPS will inspect the package.
Shipping
Ribbons, Organza Bags, Fabric Rolls, Burlap Pouches, Etc - Regular and Rush Shipping
Orders are shipped the same day if received before 1:00 pm EST (or EDT, depending on the time of year) from our San Diego warehouse, and all but the smallest orders are shipped via UPS. Very small orders, such as one or two rolls, are shipped via USPS Priority Mail. We maintain about a 98% in-stock rate, so out of stock situations are rare, but they can happen. If part or all of your order is out of stock, we will let you know about it immediately via email and ask what you would like us to do. Usually, the color is in another size and that may be satisfactory, but we can certainly cancel your order at your request and process an immediate, full refund through PayPal.
Rush orders are possible, but rather than order online, send an email to info@thinkwedding.com, and let us know the zip code and what it is you wish to order, and how soon you need it. Using the weight of the package and the location, we will email you back almost immediately with the costs for shipping and what you options are, such as Overnight Express, 2nd Day, etc. We only create custom invoices if we are expressly told to do so by you, so if you find the costs acceptable, you would then have to email us back to authorize us to create the invoice for you. We with then make a PayPal custom invoice and send you an email with a link or button. Click the button or link, and it will take you directly to your own custom invoice.
The transaction is completed right there and we will be notified within 15 minutes. If you do need your order superfast, such as overnight, please also monitor your emails until the order is completed. We can usually do the whole transaction--from information, to agreement, to invoice--within 10 minutes, but occasionally we just don't get a response for a while and it can put us past the time we can ship that day. We have someone monitoring emails all day and most times into the evening, so you'll get a quick response.
Wedding Gifts and Accessories - Regular shipping and rush orders
If we receive an order up to 1:00 pm EST (or EDT, depending on the time of year), it will be shipped the same day from our Philadelphia warehouse via Priority Mail. The postal service estimates a 2 to 4 day delivery time and they have been reliable with their estimates. In addition, we specify Delivery Confirmation on all items, and they can be tracked if necessary. We also request that postal service email the receiver with the tracking number.
When an item is out of stock, we take it off our pages until it in stock again, so out of stock situations are rare, but can happen if we were not quick enough to remove it from our pages. If we are out of stock when you ordered, we will email you within an hour to let you know and tell you when we expect the item or items, and also to give you the option of a backorder or full refund--you just have to email us back to let us know. If we don't hear from you, we backorder the item. If you email us back requesting a refund--that's all you need to do, and we will process the refund immediately and in full. You will get an email from PayPal as well to confirm the refund.
If you need an item or items via overnight or 2nd Day shipping, send us an email at info@thinkwedding.com, telling us the item or items you're interested in and your zip code. We will get back to you within about an hour to let you know what the shipping charges would be. If you find the charges acceptable, we can process a custom invoice though PayPal. We then send you an email with a button that when clicked takes you right to your custom invoice, where you can complete the transaction. The whole process only takes about 10 minutes at most, allowing for the emails back and forth, but we do ask, if time is important, that you keep an eye on your mailbox until everything is completed.
Blank Wedding Invitations, R.S.V.P./Response cards, Place Cards, Programs - Regular and Rush Shipping
Regular orders are shipped the same day from our warehouse in Texas, if received before 1:00 pm EST (or EDT, depending on the time of year), usually via UPS. All packages are tracked, and we can tell the location of a package almost instantly, should you not receive it when it was expected.
If you require faster delivery, we can use overnight or 2nd day shipping. Please email us at info@thinkwedding.com and tell us what you would like to order and include your zip code. We will email you back in about an hour with the shipping charges as well as what the total charge would be, and if you wish to use overnight or 2nd day air, we can create a custom PayPal invoice. We then send you an email with a PayPal button that you can click to take you directly to your invoice. We receive notification within 10 to 15 minutes and will immediately process your order.
White Umbrellas - Regular and Rush Shipping
We ship our umbrellas via USPS Priority Mail from the Philadelphia area on the same day if your order is received before . Depending on your location, the postal service estimates a 2 to 4 day delivery time and we have found them to be accurate, although now we notice that the postal service is stating a 2 day delivery time for Priority Mail for all areas of the continental US.
We enable Delivery Confirmation on all our packages, and the postal service sends you an email when the item is shipped with your tracking number. If you do not receive it and the package is late, just email us and we'll provide the number. We've had very, very little problems with late or non-delivery.
If you need faster shipping, we can send your umbrellas via Express overnight for an extra charge. Just send us an email at info@thinkwedding.com and tell us which umbrella or umbrellas you are interesting in purchasing and your zip code, and we will calculate the extra shipping charge and email you back within about an hour. If you find the charges acceptable, email us back and we can create a custom invoice through PayPal. We'll then send you an email with a button that when clicked will take you right to your custom invoice. Once the transaction is complete, your order will be shipped to you as you specified!
Templates are sent to you via three of emails about five minutes apart almost immediately after we receive notification from PayPal, unless you are ordering late in the evening, in which case you will be receiving you emails in the morning. The reason the files are sent separately is because most hosting companies handling emails have a limit on the size of attachments.
If you have ordered a template to type yourself, you should be receiving, in this order, the fonts in a zip file, instructions on uncompressing the fonts and installing them in Windows, and then the templates themselves. The templates file actually contains multiple templates to accommodate different printers as well as different layouts of invitations, programs, etc, as well as printing and formatting instructions. Depending on what you ordered, you may also receive a fourth file containing suggested wordings and the etiquette of addressing.
In addition, all the templates we sell are supported. That means that if you run into a printing or formatting problem, or the template doesn't fit your stationery, we are committed to reformatting the template to the size of your stationery, or changing the template until it fits your printer. We're here to help you and make your project a success, and we'll do whatever is humanly possible to make it happen for you.
Candles, Cake Tops and Cake Top Figurines - Regular and Rush Shipping
Orders are shipped from our Philadelphia warehouse via Priority Mail on the same day they are received, if ordered before 1:00 pm EST (or EDT, depending on the time of the year). All cake toppers, cake top figurines and candles are specially packaged to insure they arrive in the same we condition we sent them in, and they are insured as well. The postal service estimates a 2 to 4 day delivery time, and we have found them to be accurate and reliable.
If an item is out of stock, we typically remove it immediately from our web pages until we receive a restock, but it can happen that we were simply not fast enough. If an item is out of stock, we will email you immediately to let you know and also to let you know when we expect the item to be in stock again. In the email, we give you a choice of backordering the item, or requesting a full refund. You only have to return the email requesting the refund to receive it! We can and will process your full refund through PayPal, and you will receive an email from them in 10 to 15 minutes, confirming the cancellation.
If you require faster shipping, we can ship your order Express overnight for an additional charge. If you do need quicker shipping, or if you are ordering outside the continental US, please send us an email at info@thinkwedding.com, telling us the items you are interested in purchasing, and either your location if you are outside the continental US, or your zip code. We will email you back promptly with the rush shipping charges and if you find them acceptable and we have your permission, we can create a custom invoice for you through PayPal. We will then send you an email with a button that when clicked will take you right to your custom invoice. Once the transaction is completed, your order will be shipped immediately.
We will do all we can to help you and make sure you receive your order when you need it--just ask!
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© 2003, by M. A. Woodman
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